Job Description

This role encompasses diverse responsibilities, primarily delivering comprehensive support for various audio-visual technologies utilized in classrooms and major event spaces. Additionally, the IT Support Specialist manages daily school events' technical logistics, maintains the school’s phone system, supports all multi-function printers/copiers, and addresses general helpdesk tickets. This position offers an exciting opportunity for individuals to demonstrate their strong interpersonal and technical skills as they deliver customer-focused support and adeptness in troubleshooting technology.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinates and assigns work projects such as converting new computer hardware or software.
• Evaluate expanding or enhanced computer operations; make recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
• Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other employees to research and resolve problems.
• Collaborates with the tech team to explain errors and/or recommend modifications to computer programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Prepares reference material for users by drafting operation instructions
• Develops and communicates department projects and goals.
• Maintains knowledge of technology innovations and trends.
• Keeps current on technical advancements by attending educational workshops, reviewing professional publications, and/or participating in professional societies.
• Performs other related duties as assigned.

Competencies

• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Ability to partner and coordinate with other teams and departments to accomplish the school’s goals.
• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of School life.
• Organized with attention to detail.
• Communicate effectively with various community groups, including students, parents, staff, and faculty.
• Ability to prioritize, plan, and organize work.
• Sufficient ability to read, write, speak, understand, and communicate in English to complete work efficiently, effectively, and courteously and coordinate with other department leaders and across the organization.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Superior understanding of computer hardware and software systems.
• Excellent time management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Proficient with Google suite of products.
• Ability to explain technical issues to technical and non-technical employees and customers.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift, push, and pull up to 20 pounds unassisted.
• Communication skills using the spoken and written word.
• Ability to use a visual display terminal with continuous wrist movement on a keyboard.
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard, sorting, etc.
• Ability to traverse various areas of the facility (including unpaved areas, dirt paths, uneven terrain, etc.) to access all offices and areas of campus.

Working conditions

• Primarily in an office setting but requires the ability to move throughout campus. Technical support may be located in non-office settings, including out-of-doors.

Travel required

• None.

Required education and experience

• A bachelor’s degree in computer science, related field, or equivalent experience is required.
• At least four years of related experience is required.
• Experience working in an educational environment is preferred.

Additional eligibility requirements

• Able to successfully complete CHRI, CORI, and SORI checks.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

FLSA Classification

Non-exempt

Employment Category 

Staff

Reports to

Director of Technology

Benefits Eligibility

Full-time benefits eligible

Schedule

Middlesex is a six day a week residential school with classes Monday through Saturday. Generally, the hours are 8am – 4pm Monday through Friday. However, there will be hours assigned for special events that occur outside of normal office hours.

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