Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director of Mainframe Communications do at Fiserv?

As the Director of Mainframe Communications, you will be responsible for leading and overseeing the strategic planning, implementation, and ongoing management of Fiserv’s global mainframe infrastructure. You will collaborate with cross-functional teams to ensure the reliability, security, and scalability of Fiserv’s mainframe systems, supporting the critical operations the organization. You will lead the team that configures, implements, and troubleshoots TCP/IP, VTAM, and other communications protocols.  This Includes implementing AT-TLS and other security solutions.

What you will do:

• Direct senior team members to perform problem determination and resolution, capture and transmit system dumps, closely work with vendor’s technical support, apply fixes and patches, coordinate testing and implementation of fixes and new versions, and work with other mainframe-based or midrange-based technical teams on production roll-out
• Closely collaborate with capacity planning and performance management, automation, architecture, and modernization infrastructure teams
• Ensure the availability, performance, and security of mainframe systems by implementing best practices, conducting regular audits, and maintaining compliance with industry standards and regulations
• Collaborate with business stakeholders to identify infrastructure requirements and proactively address their changing needs while budgeting and closely monitoring expenses
• Champion the adoption of modern tools, technologies, and practices to enhance the efficiency and effectiveness of mainframe infrastructure operations
• Foster and maintain strong relationships with vendors and third-party service providers, ensuring effective partnerships and adherence to service level agreements
• Develop and implement disaster recovery and business continuity plans for mainframe systems to minimize downtime and ensure data integrity

What you will need to have:

• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience
• 10+ years of experience overseeing mainframe infrastructure operations and managing tenured mainframe engineers/architects
• 10+ years of experience with mainframe systems, including IBM z/OS, DB2, COBOL, CICS, MQ, z/OCP, ESMs (RACF, ACF2, and TopSecret) and JCL

What would be great to have:

• Relevant certifications in mainframe technologies, such as IBM Certified System Administrator or IBM Certified Advanced Technical Expert
• Knowledge of emerging mainframe technologies and trends, such as cloud integration and modernization initiatives such as RedHat OCP on z/Series
• Experience managing mainframe infrastructure in a hybrid or multi-cloud environment
• Experience in the financial services industry or other highly regulated industries  
• Strong technical expertise in mainframe infrastructure system administration, security, software and hardware upgrades, storage management, virtualization, and disaster recovery principles and practices

Important info about this role:

• There may be up to 20% of travel each year

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel with no specific set limit for qualifying associates, and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program
• Advance your career with training, development, certification, and internal mobility opportunities

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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