Job Description

Part-Time Sales Associate & Cashier Job Description

Join the Ace Team

At Ace Hardware, we pride ourselves on providing excellent customer service and creating a welcoming environment for our team members and customers. If you're a team player with a passion for retail and customer service, we’d love to hear from you!

Position Summary

The primary responsibilities of the Sales Associate & Cashier position are to provide outstanding customer service, process transactions accurately, assist with merchandising, and support the store management team. This position requires availability for closing shifts (store closes at 7 PM) and working every other weekend.

Major Responsibilities

The key responsibilities for this role include:

• Delivering exceptional customer service by following the S.A.L.E.S process and meeting mystery shop standards.
• Operating the cash register accurately and efficiently, processing all transactions with care.
• Maintaining awareness of promotions, advertisements, and Ace Rewards program benefits to inform and assist customers.
• Assisting with restocking, organizing, and maintaining merchandise and store cleanliness standards.
• Participating in team meetings, daily huddles, and contributing to a positive work environment.
• Ensuring the safety and security of the store by being vigilant about shoplifting activity and maintaining a safe workspace.
• Supporting the team with receiving and processing new shipments and keeping the back stock area organized.
• Aiding customers in locating merchandise in-store and online and assisting with special orders.
• Encouraging customers to sign up for the Ace Rewards program.

Minimum Requirements

Education/Training:

• Must be at least 16 years old
• Willingness to learn about hardware products and services.

Experience:

• Retail experience preferred, especially in customer service or cashier roles.
• Sales and marketing experience is a plus.

Skills/Knowledge:

• Basic computer skills, including experience with retail systems (knowledge of MS Word and Excel is a plus).
• Strong interpersonal and communication skills.
• Exceptional organizational ability, attention to detail, and multitasking skills.
• Ability to work collaboratively in a team environment.
• Willingness to work flexible hours, including evenings and weekends, as required.

Physical Requirements

• Ability to stand for extended periods and perform repetitive tasks.
• Must be able to lift up to 40 pounds regularly to assist customers and restock merchandise.
• Must be able to move and handle boxes of merchandise throughout the store.

Additional Details

• This is a part-time position with required availability for every other weekend and closing shifts (store closes at 7 PM).
• Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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